Job Summary

The purpose of this position is to serve as the intermediary between IT and end users, ensuring that the business/user requirements are effectively delivered by IT solutions.

Business Analysis And Requirements Gathering:

• Facilitating structured conversations and exercises with business user groups to capture and analyse end user requirements.
• Managing stakeholders across the business communicating, setting expectations, driving common understanding and addressing contention.
• Constantly looking to improve and streamline business processes and requirements to achieve business and IT goals.

Problem Solving And Critical Thinking:

• Independently provide support and think through solutions on complex issues and business requests.
• Efficiently assess complex business impact to system improvements, defects and queries.
• Strong analytical skills to identify gaps, inefficiencies, and opportunities for improvement.
• Experience with root cause analysis and solution design.

Stakeholder Management:

• Ability to engage with senior stakeholders, facilitate workshops, and manage competing priorities.
• Excellent communication and negotiation skills.

Solutioning:

• Defining business, functional and non-functional requirements and associated acceptance criteria and ensuring business buy-in.
• Developing functional specifications that design and document desired outcome of system enhancement/development.
• Working closely with the technical and UX teams to design solutions that meet and deliver the required business outcomes.

Development, Qa & Cutover Support:

• Support technical solutioning by representing user requirements during the design and grooming process.
• Support developers and QA resources during implementation, providing guidance on requirements and facilitating discussions with business stakeholders as required.
• Assist with preparation of material and providing training and assistance to end-users following implementation.
• Support the transition of solutions to cutover and successful operation.

Best Practice Contribution:

• Producing documentation as defined by the Business Analysis Chapter supporting the application lifecycle management process.
• Continual improvement of the business analysis team discipline employing best practice and standards as a Business Analysis Chapter.

Mandatory Skills:

• Confidence in understanding impacts to business process.
• Excellent communication skills
• Hands-on expertise in performing user acceptance testing
• Experience in new feature development & production support.
• Basic TSQL skills.
• Third Line support experience, including problem and incident management.
• Minimum 2 years’ experience in Jira and Confluence.
• Demonstrable stakeholder management skills.
• English as a first language (proficiency test if not).
• Comfortable conducting workshops with senior management.
• Ability to work autonomously

Key Success Measures:

• Successful specification of initiatives and change to the business.
• Demonstrable action to continually improve the business analysis process and practice.
• Accurate communication and delivery of requirements and design.
• Effective relationships with stakeholders and colleagues.
• High quality of documentation and project artefacts.

Key Attributes & Skills:

• Experience with Agile methodologies.
• Effective people management skills to drive stakeholder agreement on solutions.
• Strong analytical, communication and documentation skills to conceptualise and explain solutions.
• Strong business acumen.
• Comfortable working in a pressured and dynamic environment.
• Undergraduate degree in business or IT.
• Nice to have: Understanding of Domain Driven Design, Event-driven architectures and Specification by (e.g. Behaviour Driven Development), Scrum.
• Tools: Jira, Confluence.